We try to be as reliable as we can for our customers, but we appreciate the customer being reliable too. What we mean by this is for example, if you have chosen a 4 weekly clean and want to skip a clean you may be charged the 8 weekly price for your property. Unless it is a genuine reason, you are having building work or on holiday ect. It is also too late for us to replace you with another customer if you cancel or want to skip a clean on the day you are scheduled on. Please try to give us at least 7 day notice.